999kg's Terms and Conditions — Full Terms

999kg (hereinafter "the Platform") is an online gaming and Sports Betting service provider. These Terms and Conditions constitute a binding agreement between 999kg and its users. You are required to read these Terms and Conditions in full before using any services offered by 999kg.

999kg reserves the right to update these Terms and Conditions at any time. Continued use of the Platform after any changes constitutes acceptance of the revised terms. We recommend checking this page regularly.

999kg provides services exclusively to legal residents of Bangladesh. Accessing the Platform from regions where online betting is prohibited by law is entirely at the user's own risk. 999kg accepts no liability in such cases.

To open an account with 999kg, the following conditions must be met:

• You must be at least 18 years of age.
• You must provide complete, accurate, and up-to-date information on the registration form.
• Each person may open only one account. Multiple accounts are strictly prohibited.
• Keeping your account password confidential is your responsibility. You must not allow anyone else to access your account.
• Any changes to your account information must be reported to 999kg immediately.

999kg is a responsible gaming platform. We enforce strict age verification measures to prevent minors from gambling. To confirm the age of any account holder, we may request the following documents:

• National ID Card (NID)
• Passport
• Birth registration certificate (where applicable)
• Driving License

Any account created or used by someone under the age of 18 will be immediately suspended and all associated balances will be forfeited.

Deposits on 999kg can currently be made via bKash, Nagad, and Rocket. Funds are generally credited to your account instantly. Please keep the following in mind when making a deposit:

• A minimum deposit amount applies and is displayed on the platform.
• Only payment methods registered in your name may be used for deposits.
• Deposits from third-party accounts are not permitted.
• For any issues related to deposits, please contact customer support immediately.
• 999kg does not charge any deposit fees, though your payment provider may apply their own charges.

Withdrawal requests on 999kg are typically processed within 24 hours. Withdrawal Terms and Conditions:

• Withdrawals can only be made to a payment account registered in your name.
• KYC (Know Your Customer) verification may be required before a withdrawal can be processed.
• Wagering requirements must be completed before any bonus balance can be withdrawn.
• In cases of suspicious activity, 999kg may delay or suspend the withdrawal process.
• A minimum withdrawal amount applies per transaction and is stated on the platform.

Delays caused by your bank or payment service provider during withdrawal processing are possible. 999kg is not responsible for such delays.

999kg offers a variety of bonuses and promotions, each with its own specific terms. The general rules are outlined below:

• Wagering requirements apply to each bonus. Typically, you must wager 10–30 times the bonus amount.
• Bonus cash cannot be withdrawn directly — it becomes withdrawable only after the wagering requirements have been met.
• Each bonus can only be used once. Repeatedly attempting to claim the same bonus may result in account closure.
• Bonuses have a set expiry period. Any unused bonus will be automatically cancelled once it expires.
• 999kg reserves the right to modify or cancel any bonus offer at any time.

999kg offers a wide range of gaming options including Sports Betting, slots, bingo, and Live Casino. The following rules must be strictly followed when placing bets:

• Once a bet is confirmed, it cannot be cancelled unless 999kg identifies a technical error.
• If an event is cancelled or postponed, bets will be settled in accordance with 999kg's rules.
• Each game has a maximum bet limit that cannot be exceeded.
• If incorrect odds are displayed due to a technical error, the affected bets will be deemed void.
• Accounts found attempting to benefit from match fixing or any other fraudulent means will be closed.

999kg is not liable for delayed bet acceptance during live betting caused by internet connectivity or other technical issues.

The following activities are strictly prohibited on 999kg and may result in permanent account closure:

• Creating multiple accounts or operating more than one account from the same device or IP address.
• Fraudulently claiming bonuses or promotions.
• Using bots, scripts, or automated software to play games.
• Attempting to hack, manipulate, or compromise the security of the system.
• Using the platform for money laundering or any illegal financial activity.
• Engaging in dishonest conduct or harassment toward other players.

999kg reserves the right to temporarily or permanently close an account under the following circumstances:

• Violation of the Terms & Conditions.
• Failure to verify your identity or provision of false information.
• Accounts with no activity for an extended period (typically 12 months) will be marked as inactive.
• The user requests account closure on their own initiative.
• Where closure is required for legal or regulatory reasons.

A recurring maintenance fee may be charged monthly on inactive accounts. Once the balance reaches zero, the account will be closed automatically.

To close your account yourself, please contact customer support. You will have the opportunity to withdraw all eligible balances before the account is closed.

999kg places responsible gaming at the top of its priorities. We believe gaming should be an enjoyable form of entertainment, and to ensure it never becomes an addiction, we offer the following features:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Session Limit: You can limit the amount of time spent in a single gaming session.
• Self-Exclusion: You can exclude yourself from the platform for a set period of time.
• Reality Check: You will be reminded of your gaming session duration at regular intervals.
• Support: Connections to professional support services are available to help address gaming addiction.

If you feel you may have a problem with gaming, please visit our Responsible Gaming page and speak with our support team.

999kg takes the protection of your personal information very seriously. Under our Privacy Policy:

• Your personal information will never be sold to third parties.
• Minimal data may be used to improve our services or meet legal obligations.
• All data is stored with SSL encryption and bank-grade security.
• You have the right to know how your data is being used.

For more details, visit our Privacy Policy Please read the page.

Any dispute between 999kg and a user will first be addressed through an amicable resolution process. Steps for dispute resolution:

• Step One: Submit a complaint to customer support. An initial response will be provided within 72 hours.
• Step Two: If a satisfactory resolution is not reached, the matter will be escalated to senior management.
• Step Three: If the matter remains unresolved, it will be referred to a neutral arbitration process.

Bet outcomes and account balances will not be altered until a decision by 999kg is finalized. Funds related to an ongoing dispute may be placed on hold.

999kg reserves the right to modify these Terms and Conditions, in part or in full, at any time. A notice will be published on the Platform before any changes take effect. For significant updates, you may also be notified via your registered email or SMS.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. If you do not agree to the new terms, you will have the opportunity to withdraw all eligible balances before closing your account.